"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication "Sorry! We can't process your request" error when you try to set up security verification settings for Azure Multi-Factor AuthenticationĬan't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes You don't receive a text or voice call that contains the verification code for Azure Multi-Factor Authentication ![]() Original product version: Cloud Services (Web roles/Worker roles), Azure Active Directory, Microsoft Intune, Azure Backup, Office 365 Identity Management Original KB number: 2937344 Summary Scenario ![]() This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure.
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